Development of Cest (Caring, Education and Patient Safety) Intervention-Based Triage Model in Improving Patient Satisfaction
DOI:
https://doi.org/10.33746/fhj.v11i03.739Keywords:
CEST, satisfication level, triageAbstract
The suboptimal knowledge and understanding of patients and their families regarding the triage system in emergency department can lead to conflicts due to the feeling of neglected and not receiving definitive action. Therefore, developing a triage model with active interventions of caring, education, and patient safety is required in triage services at emergency department. This study aimed to determine the effects of caring, education, and patient safety (CEST)-based triage model on the level of patient satisfaction at Hermina Hospital, Indonesia. This study used a quantitative approach with a true experimental design using a post-test only group control design. The samples in this study were 30 intervention groups and 30 control groups selected with simple random sampling techniques. The statistical test used was an independent t-test. The results of this study showed that there was a significant difference in patient satisfaction between the control group and the intervention group. The mean of the control group was 26.07 and 29.70 for the intervention group. The p-value of the effects of implementing the CEST triage model between the control and intervention groups was 0.002 (< 0.05). Developing the CEST-based triage model can improve patient satisfaction by providing a sense of caring, education, and implementing patient safety in the hospital.
Downloads
References
Aghabarary, M., Pourghaedi, Z., & Bijani, M. (2023). Correction: Investigating the Professional Capability of Triage Nurses in The Emergency Department and its Determinants: A Multicenter Cross-sectional Study in Iran. BMC Emergency Medicine, 23(1), 1–8. https://doi.org/10.1186/s12873-023-00835-5
Astiti, I. W., & Etlidawati. (2020). Pengaruh Burnout Terhadap Kinerja Perawat di Instalasi Intensive care RSUD Kardinah Tegal. Jurnal Keperawatan Muhammadiyah, 9(September), 113–120. https://journal.um-surabaya.ac.id/JKM/article/view/5576
, E. E., Blakely, B., Tufanaru, C., Selwood, A., Braithwaite, J., & Clay-Williams, R. (2020). Strategies to Measure and Improve Emergency Department Performance: A Scoping Review. Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine, 28(1), 1–14. https://doi.org/10.1186/s13049-020-00749-2
Azizah, A. N., Batara, A. S., & Mutthalib, N. U. (2023). Hubungan Patient Safety Dengan Kepuasan Pasien Rawat Inap Di Rumah Sakit Tenriawaru Kabupaten Bone. Window of Public Health Journal, 4(4), 603–613. https://doi.org/10.33096/woph.v4i4.59
Dewi, S. N., & Sukesi, S. (2022). Pengaruh Brand Image dan Kualitas Pelayanan Pada Loyalitas Pasien Dengan Kepuasan Pasien Sebagai Variabel Intervening. IDEI: Jurnal Ekonomi & Bisnis, 3(1), 9–21. https://doi.org/https://doi.org/10.38076/ideijeb.v3i1.105
Joseph, M. J., Summerscales, M., Yogesan, S., Bell, A., Genevieve, M., & Kanagasingam, Y. (2023). The use of kiosks to improve triage efficiency in the emergency department. NPJ Digital Medicine, 6(1). https://doi.org/10.1038/s41746-023-00758-2
Khoiriyah, A., Sumarni, T., & Susanti, I. H. (2023). Hubungan Stres Kerja dengan Perilaku Caring Perawat di RSUD Dr. R. Goeteng Taroenadibrata Purbalingga. Seminar Nasional Penelitian Dan Pengabdian Kepada Masyarakat, 3(1), 48–54.
Mailita, W., & Rasyid, W. (2022). Hubungan Pengetahuan dan Sikap Perawat tentang Triage di IGD Rumah Sakit Semen Padang Hospital. Humantech: Jurnal Ilmiah Multi Disiplin Indonesia, 2(2), 200–216. https://doi.org/https://doi.org/10.32670/ht.v2i2.1206
Manzoor, F., Wei, L., Hussain, A., Asif, M., & Shah, S. I. A. (2019). Patient Satisfaction With Health Care Services: An Application of Physician’s Behavior as a Moderator. International Journal of Environmental Research and Public Health, 16(18), 1–16. https://doi.org/10.3390/ijerph16183318
Mustika, D. (2019). Kepuasan Pasien Terhadap Layanan Rawat Inap RSUD Jagakarsa Tahun 2017/2018. Jurnal Administrasi Rumah Sakit Indonesia, 5(3). https://doi.org/10.7454/arsi.v5i3.2950
Parker, E. M., & Smith, C. M. (2010). Nursing Theories & Nursing Practice. In C. M. Smith & E. M. Parker (Eds.), Dorothea Orem: Self-Care Deficit Theory (3rd ed). F. A. Davis Company. https://doi.org/10.4135/9781483325842
Perceka, A. L. (2020). Hubungan Mutu Pelayanan Keperawatan dengan Kepuasan Pasien di Ruangan IGD RSUD Dr. Slamet Garut. Jurnal Ilmiah Administrasi Publik, 006(02), 270–277. https://doi.org/10.21776/ub.jiap.2020.006.02.14
Sugiono. (2016). Metode Penelitan Kuantitatif, kualitatif dan R&D. In Bandung: Alfabeta.
Sukrang, Hasnidar, & Fauzan. (2023). Pengetahuan Keluarga Pasien Tentang Triase Dengan Kepuasan Keluarga Pasien Dalam Pelayanan Keperawatan. Jurnal Syntax Idea, 5(5), 562–570. https://jurnal.syntax-idea.co.id/index.php/syntax-idea/article/view/2212
Sumarno, M. S. S., Ismanto, A. Y., & Bataha, Y. (2017). Hubungan Ketepatan Pelaksanaan Triase dengan Tingkat Kepuasan Keluarga Pasien di Instalasi Gawat Darurat RSUP Prof. Dr. R. D. Kandou Manado. Jurnal Keperawatan UNSRAT, 5(1), 1–6.
Swanson, K. M. (1993). Nursing as informed caring for the well-being of others. Image J Nurs Sch., 25(4), 352–357. https://doi.org/10.1111/j.1547-5069.1993.tb00271.x
Widiyanto, A., & Handayani, R. T. (2019). The Canadian Emergency Department Triage & Acuity Scale (CTAS) dan Perubahannya: A REVIEW. Avicenna: Journal of Health Research, 2(2), 88–95. https://doi.org/https://doi.org/10.36419/avicenna.v2i2.311
Downloads
Published
How to Cite
Issue
Section
License
Authors retain copyright and grant the journal the right of first publication. This work is licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0), which permits use, distribution, and reproduction in any medium, provided the original author and source are properly cited.
