Phenomenology Study: Implementation of Patient Care Centers in Patient and Nurse Perspectives at RS dr. Dradjat Prawiranegara Serang

  • Eka Ernawati STIKES Faletehan Serang
  • Milawati Lusiani
Keywords: Patient Center Care. Nurse, Patient

Abstract

Nursing service is one of the requirements that must be implemented in a health care service provider in Indonesia. Patient-centered care (PCC) is an approach that fosters patient-centered health care. It is an approach to fostering reciprocal relationships between service providers and patients. The aim of the study was to determine the phenomenon of the implementation of PCC in the perspective of patients and nurses. The design in the study used a descriptive narrative qualitative design. The results of the study found the themes that emerged from patient participants consisted of: lack of health information received and treatment that lacked care in care; patients are not familiar with their condition and suggestions with traditional medicine; family support needed by patients. While the themes that emerged from nurse participants consisted of: Less recognition of PCC and less optimal nursing care; special team for patient referrals / referrals to the next level; delivering health information from health workers. This study concluded that it was necessary to increase the understanding of PCC to service providers and patients. So that hospitals can form a special referral system for patients to further services.

References

Afidah, E. N., & Sulisno, M. (2013). Gambaran Pelaksanaan Peran Advokat Perawat di Rumah Sakit Negeri di Kabupaten Semarang. Jurnal Manajemen Keperawatan, 1(2).

Carwoto, C., & Wijayanto, B. (2013). Pengembangan dan implementasi sistem informasi jejaring rujukan kegawatdaruratan maternal-neonatal berbasis web dan sms (short message service). Prosiding SNST Fakultas Teknik, 1(1).

Hany. (2015). Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien yang Dimoderasi oleh variabel nilai. Diakses 20 Juli, 2017 dari http://repository.upnyk.ac.id

Kristina, S. A., Prabandari, Y. S., & Sudjaswadi, R. (2007). Perilaku pengobatan sendiri yang rasional pada masyarakat. Berita Kedokteran Masyarakat, 23(4), 176.

Kolb, D. A., Boyatzis, R. E., & Mainemelis, C. (2001). Experiential learning theory: Previous research and new directions. Perspectives on thinking, learning, and cognitive styles, 1, 227-247.

Luti, I., Hasanbasri, M., & Lazuardi, L. (2012). Kebijakan Pemerintah Daerah Dalam Meningkatkan Sistem Rujukan Kesehatan Daerah Kepulauan di Kabupaten Lingga Provinsi Kepulauan Riau. Jurnal Kebijakan Kesehatan Indonesia, 1(1).

Marti, E., Andarini, S., & Lestari, R. (2016). Studi Fenomenologi Penerapan Prinsip Patient Centered Care pada Saat Proses Resusitasi di IGD Rsud Saiful Anwar Malang. The Indonesian Journal of Health Science, 6(1).

McCormack, B., & McCance, T. V. (2006). Development of a framework for personā€centred nursing. Journal of advanced nursing, 56(5), 472-479.

Nurrizka, R. H. (2011). Pengukuran indeks kepuasan masyarakat terhadap pelayanan kesehatan. Jurnal Manajemen Pelayanan Kesehatan, 14(01).

Nursalam. (2008). Konsep dan Penerapan Metodologi Penelitian Ilmu Keperawatan Pedoman Skripsi, Tesis, dan Instrumen Penelitian Keperawatan. Jakarta: Salemba Medika Diakses 27 Maret 2017 dari https://books.google.co.id

Nursalam. (2010). Manajemen Keperawatan: Aplikasi dalam Praktik Keperawatan Profesional. Edisi 3. Jakarta : Salemba Medika.

Poerwandari, E. K. 2007. Pendekatan Kualitatif dalam Penelitian Psikologi. Jakarta: LPSP3 Universitas Indonesia.

Rahayu, D. A. (2012). Faktor-faktor yang berhubungan dengan pemilihan pengobatan tradisional di wilayah kerja puskesmas Muara Siberut kecamatan Siberut Selatan Kabupaten Kepulauan Mentawai Tahun 2012. Fakultas Kesehatan Masyarakat Universitas Andalas.

Suryawati, C. (2004). Kepuasan pasien rumah sakit (tinjauan teoritis dan penerapannya pada penelitian). Jurnal Manajemen Pelayanan Kesehatan, 7(04).

Sukesi, N. (2013). Upaya Peningkatan Caring Perawat Terhadap Kepuasan Pasien Diruang Rawat Inap RS Permata Medika Semarang. Jurnal Manajemen Keperawatan, 1(1).

Steward, M, et all. The impact of Patient Centered Care on Outcomes. PubMed. 2010

Published
2019-11-28
How to Cite
Ernawati, E., & Lusiani, M. (2019). Phenomenology Study: Implementation of Patient Care Centers in Patient and Nurse Perspectives at RS dr. Dradjat Prawiranegara Serang. Faletehan Health Journal, 6(3), 83-90. https://doi.org/10.33746/fhj.v6i3.17